Terms of use

1. Purpose

These terms of use govern your use of the Elumea iPhone app and the elumea.app website. By downloading or using the app, you accept them. If you do not accept them, do not use Elumea.

2. Publisher and hosting

Elumea is published by Nuvela Beauty (contact: support@elumea.app). The website and the app’s server are hosted by Cloudflare, Inc., 101 Townsend Street, San Francisco, CA 94107, United States. The publisher’s full identity is given in the legal notice (in French).

3. The service

Elumea offers a personalised 12-week programme built from a questionnaire, guided sessions of face yoga, massage, gua sha, drainage and relaxation, a skin scanner that runs on the device, a morning and evening routine with product suggestions, an AI advisor, a skin journal and progress tracking.

The content and features may change to improve the service, without affecting the essential characteristics of the current subscription.

4. Access and account

The app can be used without an account. You can create an optional account with ‘Sign in with Apple’ to back up and sync your data. You are responsible for the security of your device and of your Apple Account. You can delete your account at any time from the app.

5. Subscription

Access to Elumea’s content requires a subscription taken out in the app, through the App Store. The plans and their prices are shown before any purchase. As a guide: weekly plan from €7.99 per week and annual plan from €34.99 per year. The price shown by the App Store at the time of purchase, in your currency, is the one that applies.

Payment

Payment is charged to your Apple account when you confirm the purchase. It is processed by Apple: Nuvela Beauty never has access to your payment details.

Automatic renewal

The subscription renews automatically for the same length of time, at the price then in effect, unless you cancel at least 24 hours before the end of the current period. The renewal is charged within the 24 hours before the end of the period.

Managing and cancelling

You manage and cancel your subscription in your Apple Account settings: Settings, then your name, Subscriptions and Elumea. Cancellation takes effect at the end of the current period, and you keep access until then. Deleting the app or your Elumea account does not cancel the subscription.

Free trial

If a free trial is offered, its length and the price charged when it ends are shown to you before you confirm. Unless you cancel at least 24 hours before the end of the trial, the paid subscription starts automatically. Any unused part of a free trial is lost if you subscribe before it ends.

Price changes

If the subscription price changes, Apple tells you in advance and, where the law requires it, asks for your consent before the renewal.

Refunds and right of withdrawal

As purchases are made from Apple, refund requests, including exercising the right of withdrawal where it applies, are handled by Apple under its own terms, at reportaproblem.apple.com.

6. Restoring purchases

If you change iPhone or reinstall the app, use the app’s ‘Restore purchases’ feature, with the same Apple Account you used for the purchase. Restoring does not require an Elumea account.

7. Wellbeing, not medical advice

Elumea offers wellbeing routines and general cosmetic information. The app is not a medical device: it does not diagnose anything and does not offer any treatment.

• The scanner results are indicative guides, which vary in particular with lighting, framing and device.
• The AI advisor’s answers are generated automatically and may be incomplete or inaccurate.
• Suggested products are given for information only: check their ingredients and any allergies you may have, and do a patch test before using them for the first time.
• Do the exercises and massages gently, and stop if you feel any discomfort or pain.

Ask a doctor or dermatologist for advice if you have a skin problem, a medical condition or are pregnant, or before doing face massages after a medical or cosmetic procedure (injections, surgery, laser…).

8. Acceptable use

You agree to use Elumea for personal, non-commercial purposes, and in particular not to:

• copy, extract, resell or distribute the app’s content (sessions, texts, animations, voices);
• get around the subscription or the technical protection measures;
• decompile or disassemble the app, except where the law allows it;
• use the AI advisor to produce unlawful, hateful or misleading content, or try to divert it from how it is meant to work;
• disrupt the service or access it by automated means.

9. Intellectual property

The app, its programmes, sessions, texts, illustrations, animations, voice recordings and the Elumea brand are protected and belong to Nuvela Beauty or its partners. Nuvela Beauty grants you a personal, non-exclusive and non-transferable licence to use the app on the Apple devices you own or control, in accordance with the App Store rules. The content you enter (journal, questionnaire answers) remains yours.

10. Availability

We do our best to keep Elumea working reliably. Most of the app works offline; the online services (sync, AI advisor, subscription management) may occasionally be interrupted for maintenance or in the event of an incident.

11. Liability

To the extent permitted by law, Nuvela Beauty cannot be held liable for indirect damage resulting from the use of the app, or from use that does not comply with these terms or with the precautions described above. Nothing in these terms limits the rights you have under consumer law, in particular the legal guarantee of conformity that applies to digital content and services, or any liability that cannot be excluded by law.

12. Ending use and suspension

You can stop using Elumea at any time, delete your account from the app and cancel your subscription from your Apple settings. In the event of a serious breach of these terms, we may suspend or delete an account, after letting you know where possible.

13. Apple-specific terms

These terms are concluded between you and Nuvela Beauty, not with Apple. Apple is not responsible for the app or its content, and has no obligation to provide maintenance or support for it. If the app does not conform to an applicable warranty, you can notify Apple, which may refund the purchase price; to the extent permitted by law, Apple has no other warranty obligation. Apple is not responsible for handling claims relating to the app (product liability, failure to comply with a regulation, consumer protection), nor for third-party intellectual property claims. You declare that you do not reside in a country subject to a United States embargo and that you are not on a list of restricted persons. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them.

14. Personal data

How your data is processed is described in our privacy policy.

15. Changes to these terms

We may change these terms, in particular to keep up with changes to the app or to the regulations. The date of the update is shown at the top of the page. If there is a significant change, we will let you know in the app before it takes effect.

16. Governing law and disputes

These terms are governed by French law. If you run into a problem, please write to us first at support@elumea.app: we will look for an amicable solution together.

If you are a consumer and this step does not resolve the matter, you can refer the dispute free of charge to the consumer mediator we belong to, within one year of your written complaint, in accordance with Articles L.611-1 et seq. of the French Consumer Code: [à compléter]

Failing an agreement, the dispute will be heard by the competent French courts. If you are a consumer and live in another European Union country, you keep the benefit of the mandatory provisions of the law of your country of residence.

17. Contact

Nuvela Beauty — support@elumea.app